Frequently Asked Questions

Our websites start from $1,500 for a 5-page starter site, $3,500 for a 10+ page business site, and $6,000 for e-commerce stores. Custom projects are quoted individually. We provide detailed quotes upfront with no hidden fees. Check our services page for more details.

Most websites take 2-4 weeks from start to launch. Simple sites can be faster (1-2 weeks), while complex e-commerce or custom sites may take 4-8 weeks. We'll provide a specific timeline during our initial consultation.

To get started, we need: your logo and brand guidelines (if you have them), content for your pages (text, images), any specific design preferences or examples you like, and access to your domain and hosting (if existing). Don't worry if you don't have everything - we can help with content and design.

Yes! We offer a free 30-minute discovery call to discuss your project, understand your goals, and provide initial recommendations. There's no obligation - it's just a conversation to see if we're a good fit.

Absolutely! We're based in Bella Vista, in Sydney's Hills District. We're happy to meet at our office, your location, or a local café. We find face-to-face meetings really help build great working relationships.

Yes, all our websites are fully responsive and mobile-optimised. With over 60% of web traffic coming from mobile devices, this is non-negotiable. We test on multiple devices and screen sizes to ensure a great experience everywhere.

Yes! Most of our websites are built on WordPress, which has an easy-to-use admin panel. We provide training on how to update content, add blog posts, and make basic changes. For more complex updates, we're always here to help.

We handle everything! Our design process includes wireframes, mockups, and revisions until you're happy. If you have existing brand guidelines or design preferences, we'll incorporate those. We don't start development until you approve the design.

Most of our sites are built on WordPress - it powers over 40% of the web and offers the best balance of flexibility, ease of use, and SEO performance. For e-commerce, we use WooCommerce or Shopify depending on your needs. For simple sites, we may recommend static site generators for maximum speed.

Yes, you own your website completely. We'll provide all source files, login credentials, and documentation. If you ever decide to move to another provider, everything is yours to take. We don't believe in locking clients in.

We build all websites with SEO best practices - proper structure, fast loading, mobile-friendly, and optimised meta tags. However, ranking well takes ongoing effort. We offer SEO services to help you climb the rankings and drive organic traffic.

SEO (Search Engine Optimisation) improves your organic (free) rankings over time - it's a long-term investment. Google Ads gives you immediate visibility through paid placements. Most businesses benefit from both: Ads for quick results while SEO builds over time.

SEO is a long-term strategy. You'll typically see initial improvements in 3-6 months, with significant results in 6-12 months. The timeline depends on your competition, current site state, and how much content we create. We provide monthly reports so you can track progress.

Yes, we offer Google Ads management services. We handle keyword research, ad creation, bidding strategy, and ongoing optimisation. Our goal is to maximise your return on ad spend (ROAS) and generate quality leads for your business.

We accept bank transfer, credit card (Visa, Mastercard), and PayPal. For larger projects, we typically structure payments in milestones: 30% deposit, 40% at design approval, and 30% at launch.

For larger projects, we can discuss payment plans spread over the project duration. We want to make quality web design accessible to small businesses, so we're flexible with payment arrangements.

We don't disappear after launch! We offer ongoing maintenance plans to keep your site secure, updated, and performing well. Plans start from $99/month and include updates, backups, security monitoring, and support hours.

Your satisfaction is our priority. Our process includes multiple revision rounds at the design stage before any development begins. If you're not happy, we keep refining until you are. We've never had a project where we couldn't reach a design the client loved.