Privacy Policy

Ganda Tech Services trading as Cosmos Web Tech (ABN 32 164 690 751) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cosmoswebtech.com.au.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter
• Download resources such as guides or checklists
• Communicate with us via email, phone, or live chat

This information may include:

• Name
• Email address
• Phone number
• Business name
• Project details and requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the services you have requested
• Send you newsletters and marketing communications (with your consent)
• Improve our website and services
• Analyse website usage and trends
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect information:

Google Analytics

We use Google Analytics to analyse website traffic and usage. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. For more information, see Google's Privacy Policy.

Mautic

We use Mautic for marketing automation and form submissions. When you submit a form, your information is stored securely in our Mautic system. This helps us manage communications and provide better service.

Gist

We use Gist for live chat support. If you initiate a chat conversation, Gist may collect your name, email, and chat history to help us assist you.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Track your visit across websites to display relevant content

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 3 years.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: